At Massey University Library we’ve been gathering student feedback in two areas recently. We’ve run a focus group to gather comments about a knowledge management in research series run by one of my College Liaison colleagues – a series targeted at staff and students. (I was planning to take the focus group but circumstances meant someone else stepped in and took it for me). I think my colleague has got some good pointers as to how he can revamp the sessions.
Secondly we’ve been asking for volunteers to test some online tutorials that we are devising – these will be available to be loaded into the University’s Moodle offerings for specific papers. Students are asked to watch the tutorial that has been prepared (usually about 4-5 minutes), and then work through an exercise to see what they picked up from the tutorial. We record what they do, and their comments as they work through the exercise. Their reward is chocolate 🙂
Meanwhile Brian Mathews has also been gathering student comments on next-gen library catalogues.
No-one is claiming any of these qualitative research efforts are robust in terms of sampling etc but they all help in gaining student perspectives!